According to the Italian Legislative Decree 185 of May 22, 199, you are entitled to cancel your sales contract without penalty and without specifying the reason. You can return your purchased products within 10 working days or receipt. If you wish to exercise your right of withdrawal, you should contact our Customer Services department with your request. We'll contact you with confirmation and will send you details of how to proceed with returning the goods. The cost of shipping is at your expense and Carine holds no responsibility regarding its delivery to our warehouse.

PLEASE NOTE we cannot accept returns of personalised products

Products must be returned undamaged and in their original packaging.

Once we receive the product/s we will refund the value of the goods returned by crediting the amount on your credit card or, if you prefer, we'll send replacement products.

The process of returning products is divided into four stages:

1° step: request to return the goods following exercise of withdrawal through a written communication to our Customer Services department
2° step: sending an authorisation note from our Customer Services department
3° step: ship the goods from you at your expense and your responsibility
4° step: verifying the integrity of the goods and refund to your credit card. Alternatively, if requested, we will proceed with the replacement of the product.